Refunds & cancellations
Last updated 10 October 2026
Changed your mind about a letter or a purchase? Here’s exactly what happens.
Cancelling a letter
- You can cancel any letter that hasn’t been delivered yet from My letters. Every credit it used goes straight back to your balance.
- A letter can’t be cancelled while it’s being delivered (a window of a few minutes on its delivery day).
- Delivered letters can’t be refunded, because the service has been provided. You can still remove them from your archive.
Getting your money back
| Situation | What we do |
|---|---|
| You bought credits and haven’t used any of them | Full refund if you ask within 7 days of the purchase |
| You bought credits and used some of them | The unused credits from that purchase are refunded at the price you paid per credit, if you ask within 7 days |
| Money left your account but no credits arrived | Credits are added automatically once Razorpay confirms the payment. If it fails, Razorpay returns the money to you automatically |
| You were charged twice for the same order | The duplicate payment is refunded in full |
| A letter couldn’t be delivered to anyone because of a fault on our side | We restore its credits, or refund them in money if you prefer |
Free welcome credits have no cash value and aren’t refundable.
How to ask
Email Kapivic.core@gmail.com from the address you sign in with, and include the date and amount of the payment. We reply within 2 working days.
When the money arrives
Approved refunds are sent within 5 to 7 working days to the original payment method (UPI, card, net banking or wallet). Your bank may take a few more days to show it. Refunded credits are removed from your balance.
Contact
- Operated by: Kapivic Core Private Limited
- Email: Kapivic.core@gmail.com
- Phone: +91 9893978973
- Address: 201, Phase 2, Crysta Ideal City, Awadhpuri