Terms of service

These terms are the agreement between you and Kapivic Core Private Limited (“we”, “us”) for using Hello Dear Future. By signing in or sealing a letter you accept them. If you don’t agree, please don’t use the service.

1. What Hello Dear Future does

You write a letter, choose who receives it and pick a delivery date between 1 month and 50 years ahead. We keep it sealed and email it to the people you chose on that date. You can add up to 3 photos and up to 10 recipients per letter.

2. Who can use it

• You must be at least 18 years old, or use the service with the consent and supervision of a parent or legal guardian.
• You sign in with a Google account. You are responsible for keeping that account secure and for everything done through it.
• One person, one account. Creating accounts to collect extra free credits is not allowed.

3. Your letters

• You own what you write. You give us a limited licence to store, process and deliver your letter and photos only so we can provide the service.
• Sealed means sealed. Once a letter is sealed you can’t read or edit it until it’s delivered. You can cancel it any time before delivery from My letters.
• Recipients. Only send letters to people who would reasonably expect to hear from you. You confirm you have the right to give us their name and email address for this purpose.
• Keep a copy. We work hard to keep every letter safe, but please keep your own copy of anything irreplaceable.

4. What you must not send

You must not use Hello Dear Future to send anything that:

• harasses, threatens, stalks, defames or intimidates anyone;
• is sexually explicit involving minors, or otherwise unlawful under Indian law;
• is spam, advertising, phishing, malware or an attempt to trick someone into sharing passwords or money;
• impersonates another person or organisation;
• infringes someone else’s copyright, privacy or other rights, including photos you don’t have permission to share.

If we receive a credible complaint, or are required by law, we may review a letter, stop it from being delivered, suspend the account and cooperate with the authorities. Credits spent on letters removed for breaking these rules are not refunded.

5. Credits and payments

• New accounts get 6 free credits. A letter to one person costs 2 credits; each photo and each extra recipient costs 1 more. One credit costs ₹10; packs are cheaper per credit. Current prices are on the pricing section.
• Prices are in Indian rupees and include any applicable taxes.
• Payments are processed by Razorpay. We never see or store your card, UPI or bank details.
• Credits never expire, have no cash value, can’t be transferred to another account and are lost if you delete your account. Free credits can’t be refunded or exchanged for money.
• Credits are spent when you seal a letter. If you cancel before delivery they go back to your balance. Money refunds are covered in our refund policy.
• We may change prices for future purchases. Credits you already own keep their value in letters.

6. Delivery

Letters are delivered by email on the chosen date, India time. Our delivery policy explains timing and what happens if an email can’t be delivered. We can’t control what happens after an email leaves us: spam filters, full inboxes or an address that no longer exists may stop a letter from being read.

7. If Hello Dear Future ever closes

We intend to deliver every letter on its date. If we ever have to shut down, we will give at least 60 days’ notice by email, and give you a way to download your sealed letters or have them delivered early.

8. Closing your account

You can delete your account at any time from the Credits page. This permanently erases your letters, including undelivered ones. We may suspend or close accounts that break these terms; where the breach isn’t serious we will tell you first.

9. Liability

We provide the service with reasonable skill and care, but “as is”. To the extent the law allows, we are not liable for indirect or emotional loss caused by a late, missing or misdirected letter, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing here limits rights you have under the Consumer Protection Act, 2019.

10. Changes to these terms

If we make material changes we will email you at least 15 days before they take effect. Continuing to use Hello Dear Future after that means you accept the new terms.

11. Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to fix the problem. If we can’t, the courts at Bhopal have exclusive jurisdiction.

12. Contact

• Operated by: Kapivic Core Private Limited
• Email: Kapivic.core@gmail.com
• Phone: +91 9893978973
• Address: 201, Phase 2, Crysta Ideal City, Awadhpuri

Complaints can also go to our grievance officer; see Contact us.